Order Confirmation & Verification

• Customers must provide a valid NIN slip for order verification.

• Orders will be confirmed via phone before dispatch.

Delivery & Payment

• Customers must pay the full amount before opening the package.

• Available payment methods: Cash, POS, or Bank Transfer.

Returns & Rejections

• Before Payment: If a customer refuses to accept the order, they may be blacklisted from future Pay on Delivery purchases, except in cases of incorrect item delivery.

• After Payment & Opening the Package:

  • Returns are accepted only for defective, damaged, or wrong items within 24–48 hours.

  • The item must be in its original packaging and unused.

  • Customers must contact customer service and return the item via our designated logistics partners or in-store drop-off (if applicable).

  • No returns for change of mind after payment.

Refunds

• Refunds are processed within 5–7 business days after item inspection.

• Refunds are issued via bank transfer