Frequently Asked Questions
How to get started
To create an account with us , click here
To sign into your ESHOP account, click link and enter your information .
If you forget or lose your ESHOP password, click link and submit your email address. We'll send you a link to retrieve your password or contact us if you need help.
- Please check if your login details are correct and adequately spelt
- Please check if you typed in the correct Password as the characters are Case Sensitive
Shopping on eShop
Please visit our HOW TO SHOP page
We are dedicated to ensure that online shopping is made easy ,affordable and the best convenient way is by providing you the choice of payment when you order. However here are some differences:
- Paying Online at Checkout: By paying online with your, ATM/Debit card, or internet banking, ESHOP can protect you 100% with our customer protection scheme. When you're covered by our Buyer Protection program, you can be rest assured that you are shopping at the right place: if something goes wrong, we will help make it right with a refund, repair, or replacement.
- Paying on Delivery: You can choose to Pay on Delivery (POD) in Lagos, Enugu, Owerri, Portharcourt and many other States across Nigeria. You simply pay the courier with cash or with your ATM/Debit card when your order is delivered. Please note that if you pay on delivery, Eshop may not be able to protect you under the Buyer Protection program since Eshop may not have the money paid. Please also note that, for all deliveries you will only be able to pay with a POS machine on delivery. Finally, for orders worth over( 200,000naira) you will have to make an advance payment. Note that eshop will never ask you to prepay into any individual/personal account.
If you're shopping on ESHOP and find an item you would like to save for viewing later, all you have to do is to add to wishlist. When you return back to ESHOP later, visit love list (♡)on the icon above to view the items saved.
Eshop offer multiple payment methods. You can be totally confident that eshop is working to keep your transaction safe. You can make your payment either online at checkout or pay on delivery.
- At checkout, you can select:
- ATM/Debit Card
- Internet Banking
- Bank Deposit (view eshop corporate accounts here.)
- Eshop Wallet
- Point of Service (POS) with Visa/Mastercard
- Pay Online At Checkout - Enjoy 100% customer protection
- Pay On Delivery
The Wallet is a prepaid purse that enables one to shop on Eshop.com.ng multiple times by making a payment only ONCE. You make a payment for a certain amount and this will be added to your account as prepaid balance in your Wallet. When you make an order, you can choose to use the Wallet as the mode of payment and the amount will be deducted from the balance in your Wallet.
NO. Please note that you are strongly advised not to make any payment to any personal/individual account. You are ONLY allowed to make payment to Eshop listed corporate bank accounts.. this is to ensure your own safety and security.
How do i track orders
Sign in to your ESHOP account and visit My orders section. Where you can view information on all your orders
You can track your order by visiting Track my order and entering your order number.
Please contact Eshop for any cancellations before they are shipped to you.
- Sign in to your account.
- Click on My orders.
- Click on the order number you need an invoice for.
- Click on "Print Order" to print out the invoice for your order
Your order should arrive within 2-8 days.
Your item will be delivered through Eshop courier services.
Your items will be delivered together even when it is a bulk purchase.
Please make sure you double check to ensure that product are as described and not defective. should you notice any issue please contact us with the following nos 08005000000.
Cancellations and returns
Please contact Eshop for any cancellations before they are shipped to you.
Visit our return policy page.
If you received an item that has a problem, contact us 08005000000.
If you paid before delivery or on delivery, eshop will assist to resolve both cases . such as a repair, replacement, refund upon return, instant refund, or other form of compensation as applicable. However please note that returns or replacements may not be available in the following cases:
- Damages due to misuse of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
- Any damage / defect which are not covered under the manufacturer's warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered; Items with No Return policy
Computer software that has been opened/unsealed.
We will always ensure that you get what you ordered for, but if for any reason the product you ordered for its defective please return
Requirements for a valid return
You must meet the following criteria to be Valid for Return
- It is within seven (7) days from the delivery date.
- The item is in NEW condition.
- The item is in its ORIGINAL packaging, with all accessories intact (including warranty cards, manuals, certificates of authenticity, tags, etc.). original tags. Branded electronics must not be opened with seals intact.
- Free promotional items must be returned if attached to item.
- It is not included in the list of returnable products(see below).
- It is accompanied with a complete RETURN FORM.
NOTE: All return items that are not accompanied by a completed paper copy of our return form will be instantly declined and sent back. Click here to Download new form if you lost the one sent with the package.
- CONTACT ESHOP CUSTOMER CARE TEAM FOR PICK UP
Please state your order number, the item(s) you would like to return, the reason (see below) and your preference in regards to voucher refund or bank refund. In case of bank refund, thanks for providing your full bank details.
- ESHOP will arrange for retrieval or, in case we do not serve your area directly, we will give you the necessary details to send the item back to us with our logistic partner UPS. The shipping cost will be reimbursed in case your return is valid.
- Upon arrival in our warehouse, we will conduct a quality check of the item. If a return is invalid then we will notify you and send the item(s) back to you
- After this check, we will proceed with the refund.
Note: We cannot accept returns for defective items after 7 days of delivery. If there is any defect with the product and the time frame for returns has elapsed, please contact us directly to handle any warranty issues.
- Verve/Naira Mastercard/Visa Card/Quickteller for Nigerian debit/credit cards;
- Global/International cards;
- First Bank Naira Credit Card
and click on "place order now".
You will be redirected to a payment section where you will have to input your card details:
- For safety purposes, you will be asked to provide some more information depending on your bank and card type.
- Diamond Bank/Union Bank/Access Bank/Fidelity Bank (Visa)/Ecobank (Visa)/Skye Bank (Visa)/Sterling Bank/UBA: Input the IPIN code.
- Stanbic IBTC Bank/Mainstreet Bank/Fidelity Bank (Master Debit Card)/Ecobank (Verve card)/Wema Bank/First City Monument Bank/Keystone Bank/Skye Bank (Mastercard): Input the one-time password that would be sent to your registered mobile phone number.
- Zenith Bank: Input your activation code.
- Guaranty Trust Bank: Input your secure code and one-time password which would be sent to your registered phone number.
- The IPIN is needed for the Global/International cards payment option when using the Visa cards of banks including First Bank on Nigeria, Diamond Bank, Access Bank, Union Bank, Fidelity Bank, Eco Bank, Skye Bank, Sterling Bank, and UBA.
- The One-Time Password (OTP) is needed for the Verve/Naira Mastercard/Visa Card/Quickteller payment option when using the Verve cards of banks including Mainstreet Bank and Eco Bank. Wema Bank and FCMB requires the OTP for their Mastercard, Visa, Verve cards
- Click on "make payment" to confirm your order and have it delivered directly to you.